Last update: July 6, 2025
At Houde Isolation, Protecting your personal information is a priority for us. The purpose of this privacy policy is to inform you about how we collect, use, communicate and protect the information you provide to us, in compliance with Quebec's Act 25 on the protection of personal information.
1. Collection of personal information
We collect only the information needed to offer you our insulation, soundproofing, waterproofing and decontamination services.
The types of information we may collect include :
- First and last name
- Postal address
- Email address
- Phone number
- Address of project to be insulated
- Information about your building or quote request
This data is collected via :
- Online submission forms
- Telephone calls or e-mail exchanges
- Messages on social networks (Messenger, etc.)
2. Use of personal information
Your information is used for the following purposes:
- Get in touch with you to discuss your project
- Offer you a free quote
- Schedule an appointment or a visit
- Answering your questions or requests
- Send you follow-ups, reminders or notifications related to your submission
- Inform you about related services or available subsidies (e.g. Rénoclimat program)
We do not sell or rent your data to third parties.
3. Sharing personal information
Your personal information may be shared only :
- With team members responsible for customer service or project evaluation
- With trusted partners (e.g. certified energy assessors) only if necessary to help you access subsidies or programs related to your work
4. Data retention and protection
We keep your data only for as long as is necessary to provide the services you have requested, or as required by applicable law.
Your information is stored in a secure environment, including :
- On secure CRM platforms (e.g. GoHighLevel)
- Restricted access to authorized personnel only
- With electronic and physical protection measures
5. Your rights
In accordance with Law 25, you have the right to :
- Access your personal information
- Request correction in case of error
- Withdraw your consent at any time
- Request the deletion of your data, subject to our legal obligations
To exercise these rights, please contact us at :
📧 isolation@gestionhoude.com
📞 450-712-9001
6. Use of cookies
Our website may use cookies to enhance your user experience and analyze traffic (Google Analytics, Facebook Pixel, etc.). You can refuse the use of cookies via your browser settings.
7. Changes to this policy
This Privacy Policy may be updated from time to time. Any changes will be posted on this page with the date of the update. We encourage you to review this policy regularly.
8. Contact
If you have any questions about our privacy policy or the management of your personal data, you can contact us at :
Houde Isolation
📍 Montreal South Shore - Eastern Townships - Quebec South Shore
📞 450-712-9001
📧 isolation@gestionhoude.com
